Returns & Refund Policy
Addictive Math Inc-Toy Store is committed to providing fast and efficient service. If you need to return an item, these are the criteria for receiving a refund:
- Item is returned within 30 days of delivery date
- There are defective parts (exceptions for damaged freight are listed in our shipping policy.
- Incorrect shipment
You may initiate a return for an item(s) within 30 days of delivery date for a refund. Returns outside of our 30-day general return policy will not be accepted. Refunds will be applied to your account (minus return shipping and/or any restock fees) once the item has been received and inspected by our warehouse.
To qualify for a general return, the item(s):
● Must be in resalable condition
● Must be free from scratches and/or defects
● Must be in the original manufacturer’s box and packaging
● Must not have any writing on the original packaging
● Must not be missing pieces
● Must not be clearance/liquidations/closeout
Please call 1-888-362-7646 ext 1 or email email@example.com to process your return. Returns will be sent directly to the Manufacturer
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Items will be returned directly to the manufacturer. Please contact us to process your return and get each manufacturer's address 888-362-7646 ext 1
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.
Frequently Asked Questions
1. How do I send my return?
We recommend using the packaging from the original shipment. Follow the instructions provided sent via email. If you’re using a Pre-paid Label (PPL) that we provided, then print the PPL, attach it to the outside of the box, and drop your shipment off at any UPS/FedEx location. If you are not using a PPL that we provided, then please use a carrier that offers tracking (like UPS) and remember to provide us with the carrier and tracking information.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided via email. Print the BOL that we provided via email. Do not attach the BOL to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
Once the return has been issued, you will only have 30 days to return the product(s). As a courtesy, we will email you a reminder within 20 days prior to the due date of the return. As our vendor's have their own return policy, we urge that you pack and ship the item(s) within the 30 days so that no delays or credit denials may occur.
2. When and why do I have to pay a restocking fee?
Most returns will not incur restocking fee charges. However, any order that receives customer-negotiated discounts may be subject to restocking fees.
3. How do I cancel an order?
Cancellation requests must be processed by a customer service team member. Please contact the appropriate customer service team for immediate cancellation requests as our orders process quickly. Speaking with our service representatives allows us to review and process your request as quickly as possible. An order can only be cancelled if it has not shipped.
888-362-7646 ext 1
4. When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
5. What is a PrePaid Label (PPL), and when will I receive it?
A PPL is a prepaid label to return your item(s) via UPS or FedEx. PPLs are provided for all returns set up by one of our customer service team members. PPLs for defective returns are provided at no cost. For general returns, PPLs are provided by default and the cost of shipping will be deducted from your credit. PPLs will be sent as an embedded URL link in the body of your email.
6. What is a Bill of Lading (BOL), and when will I receive it?
A BOL is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products. The BOL will be automatically issued and emailed at no charge for defective returns. BOLs for general returns are created by our customer service representatives and are offered at a low-cost per-pallet-flat-rate. The flat-rate freight amount will be deducted from your credit for general returns. BOLs are emailed in a separate email, and will arrive after your email with instructions and carrier contact information for scheduling pick-up time frames.